About Preferred Service Customs Brokers
We invest in our people to provide the best service to you.
A people-first business
Founded in 1981 by Jack and Dorothy Peterson, Preferred Service started from humble beginnings in a small office at the Vancouver Airport — driven by Jack’s focus on customer service. Today, we still see the value in every relationship. Big company or small, you can rely on Preferred Service Customs Brokers to deliver excellence in service built on what we call our three pillars for success: people, expertise, and technology.
People
We hire the best people available and provide them with continuing education and the best tools in the industry — so they can do their best for you. This belief in our employees enables us to provide our superior and unmatched customs brokerage, consulting, and shipping services to you.
Expertise
We are experts. With more than 40 years of experience, we continue to invest in the knowledge and expertise we’ve acquired through ongoing training and a commitment to stay current on all changes in the industry. You can be assured that when you work with us, you are working with experts in the field.
Technology
Our people and expertise wouldn’t be of any use without the best tools to access them. With real-time status updates on shipments, we use the best software in the business.
Our Values
Everything we do is driven by our values.
Act with Integrity
We believe in the expertise of our people and hold ourselves to the highest standards for our actions and results — which ultimately translates to best business practices for our clients.
Communicate Clearly
We are clear and transparent in our communication with you because we believe it’s the best way to make the often arduous administrative process of global trade easy for you.
Dedicated to our Craft
Our focus on customer solutions is driven by our commitment and passion for the industry and our work. We love what we do, and we know we can make a difference to our clients and their clients as well.
Your partner in global trade
The global trade world can be complex — heck, it can be an administrative nightmare. Our dedicated team of licensed customs brokers and certified customs specialists are here to ensure the entire process is simple and seamless.
